SMS & Text Outreach

Reach residents without smartphones, without agency email accounts, and without social media — through the channel they already have.

SMS & Text Outreach

Close the access gap that app-only and email-only systems leave open

  • No app download required — Residents receive alerts, resource links, and health guidance via standard SMS text message — no smartphone required, no app installation, no account creation. Reaches elderly residents, unhoused populations, and recent immigrants who rely on SMS as their primary digital channel.
  • 50+ languages via text — SMS delivery in 50+ human-reviewed languages — reaching non-English-speaking households through the same text workflow that reaches English speakers, without a separate send per language group.
  • Two-way text for sign-up and opt-in — Residents can text a short code to sign up for alerts, confirm appointments, or request resources — supporting WIC enrollment outreach, immunization reminder opt-ins, and crisis line referrals without requiring a web form.
  • Integrated with app and web channels — SMS is one channel in a unified send — the same message reaches residents via SMS, PHapp mobile, email, and web simultaneously. No separate workflow, no separate send, no separate analytics system.
  • Delivery confirmation and opt-out compliance — TCPA-compliant opt-out management, delivery confirmation records, and SMS reach analytics — supporting grant reporting requirements that document reach to populations without internet access.

Ready to get started?

Start with PHapp's free forever agency offering, including free alerts from CDC, NWS, FDA, and USDA in 50+ languages, plus agency tools and promotional resources. Optional add-ons are available when needed.